Cancellation & Payment Policy
Effective Date: [Sept 2026] · Last Updated: [Sept 2026]
This policy explains how payment and booking confirmation work, and what to expect if you need to cancel or reschedule your appointment. This policy applies to all sessions booked with MJCTlovey Corporation, including TAES® and Systemic Family Constellations sessions.
1. By Appointment Only
All sessions are scheduled by appointment only. We are unable to accommodate walk-ins. Contact us or book directly to reserve your session.
2. Payment
Full payment is required to confirm your appointment. We accept the following payment methods:
- Card payment via Clover
- Zelle (pre-confirmed with our team)
- Cash, per our current cash-handling policy
Your appointment is confirmed only once full payment has been received and your Client Intake & Professional Agreement has been completed.
3. Cancellation & Rescheduling
We understand that plans can change. Here is how our cancellation policy works:
| Notice Given | What Happens |
|---|---|
| 24 hours or more | Reschedule and apply your payment to a future session, or receive a full refund. |
| Less than 24 hours | 50% of the session fee will be refunded. |
| No-show / missed appointment | Non-refundable. |
4. Late Arrival
If you arrive late to your appointment, your session may be shortened to accommodate the next scheduled client. The full session fee still applies regardless of a shortened session time.
5. Why We Have This Policy
Reserving your appointment means setting aside dedicated time especially for you. This policy allows us to honor that time for every client, and to continue offering each person the presence, care, and respect their session deserves.
6. Questions About This Policy
If you have any questions about payment or need to discuss a cancellation, please reach out before your scheduled appointment — a short conversation is often all it takes to find the right solution.
- Phone / Text: +1 (561) 901-7809
- Email: maryeli@cassiopeiawellbeing.com